ARDE Workshops in 2008
• Making Better Decisions, 29 February • The Power of Recognition, 26 May • Revenue Management 101, 3 September
These workshops were graciously hosted by Meritus Mandarin, Goodwood Park Hotel and Parkroyal on Kitchener Road respectively.
Participating Organisations
The ARDE appreciates the following organisations for nominating participants for the
workshops:
• Ascott Group • Banyan Trees • Fairmont Singapore • Far East Hospitality Services • Gallery Hotel • Goodwood Park Hotel • Hilton Singapore • Holiday Inn Parkview • Mandarin Oriental
• Meritus Mandarin • New Majestic • Novotel Clarke Quay • Parkroyal on Beach Road • Parkroyal on Kitchener Road • Raffles Hotel • Royal Plaza on Scotts • Shangri-la Singapore
• Swissotel the Stamford
The Workshop Facilitator
Ann Ang is the resident facilitator for the ARDE Learning Community Workshop Series.
She brings with her 25 years of experience in hospitality training, enabling her to connect to the participants and ensuring seamless transfer of learning.
Besides these ARDE workshops, Ann designs and conducts training under her personal branding – Learning i.
And, the participants say . . .
Other than the training contents, participants value the interaction and networking opportunities.
They like . . .
• “Interacting and networking with the rest of the hoteliers and the group discussions too.”
• “Lots of interaction and bonding with all the hoteliers and we are able to exchange ideas.”
• “Have the opportunity to know more people in the same industry. Know about their jobs and exchange of ideas.”
• “Many examples shared, real life stories and experiences help to bring out the topic clearly.”
• “We are staff from various organisations but from the same industry – all providing opinions/ feedback/suggestions. Very enlightening.”
• “I like most about this workshop is it is conducted in a stress free manner, therefore the class is able to contribute and learn more.”
• “The interactive part which involves almost everyone in the workshop.”
Workshops in the pipeline . . .
2008’s workshop themes have been selected with the inputs of 2007’s workshop participants and ARDE members. The Executive Committee is now deliberating themes for 2009. Suggestions from 2008’s participants include:
• Communication skills • How to be a good trainer • Supervisory Skills • Upselling skills • Guest relations
• Leadership skills
Some have requested for re-runs of 2007’s workshops:
• Service Recovery • Making Better Decisions • Managing Challenging Customer Situations
Speak to us . . .
The committee would like to hear from you. If you have suggestions for other workshop themes, or have any feedback or comments, please contact
Celine Quek, Belinda Tan or Ann Ang. You can reach Celine at pr@aicr.org.sg, Belinda at belinda.tan@banyantree.com or Ann at ann.angsc@gmail.com
