Connie Koh
HR Officer

GCE O Level/ ESS WPLN Level 6
Minimum 2 years of experience in handling VIPs

GCE O Level/ ESS WPLN Level 6
Pleasant personality, service-oriented. Good secretarial/admin support background with sound knowledge in MS Office – MS Words, Excel, Powerpoint.

GCE O Level/ ESS WPLN Level 6
Pleasant personality, service-oriented.

GCE N Level/ ESS WPLN Level 5
WSQ Security Certification

Primary level
No experience is required

Marvin Ho
Trainer
Rooms and Guest Services

Bellman

Concierge / Concierge GSA

Front Desk Managers

Front Desk GSA

Business Centre GSA

Retail GSA

Housekeeping Asst Managers & Coordinators/PAD Supervisors

Afom

GCE O Level/ ESS WPLN Level 6
Pleasant personality, service-oriented

career@royalplaza.com.sg

-  Minimum GCE ‘O’ level
-  Able to work independently in a    fast paced environment
-  Self motivated with good    interpersonal skills
-  Good command of English
-  Proficiency in Microsoft    applications will be    advantageous
-  Applicant should be willing to    work on rotating shifts, weekends    & public holidays
-  Fresh graduates welcomed

career@royalplaza.com.sg

-  Minimum tertiary qualifications or     its equivalent
-  Minimum 1 - 2 years’ experience     in administrative function,     preferably in a hotel.
-  Provide administrative and    secretarial functions within the    department
-  Able to work independently in a    fast paced environment
-  Excellent Communicator &    Coordinator
-  Proficiency in Microsoft    applications and Opera will be    advantageous

Guest Service Agent -
(Front Office)

Apply on-line, www.ritzcarlton.com/careers or Contact,
Sheena – 6434 5081
June – 6434 5083
Shu Shu – 6434 5004

Responsible for accurate, efficient check-in and check-out of hotel guests, process payments, ensure that all guests receive the highest standard of personalized services possible. Process all payments according to established hotel requirements. Any other duties assigned by the department from time to time.

Responsibility is to provide Business Centre services and retail sales of products in a timely, courteous and efficient manner. Maintain a current inventory and sales record of all products. Assist guests with information concerning their business centre needs and services as well as retail products. Any other duties assigned by the department from time to time.

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently.  Ability
to maintain confidentiality of all guest information and pertinent hotel information. Ability to work well under pressure and to perform job functions with minimal supervision. Any other duties assigned by the department from time to time.

Ability to clearly and pleasantly communicate in English with guests/ visitors and co workers in writing, by telephone, and in person. Ability to focus attention on guest needs, remaining calm and courteous. Able to understand guest inquiries and provide responses as well as to promote positive relations with all individuals who approach the Guest Relations Desk and by telephone. Any other duties assigned by the department from time to time.

Provide information to guests’
enquiries and coordinates all guest requests for special arrangements or services. Escorts guests to assigned guests rooms informing guests of hotel services, features and room amenities. Attends to immediate needs of guests upon arrival and follow through with special attention throughout stay. Ability to maintain good coordination while serving food and beverage orders to guests. Any other duties assigned by the department from time to time.

Handle switchboard, basically main contact of the hotel. Handle all the telephone system and equipment in the hotel. Troubleshooting telephone difficulties. Line installations and patching of telephone lines. System programming on telephones features. Any other duties assigned by the department from time to time.

To be part of the housekeeping team ensuring guest rooms are in a hygienic and clean condition for guests when they check-in. Other duties include turn down service.